• Engagement – The focus of engagement efforts is around areas of mutual concern and shared expectations.

 

  • Respect and Trust – The provider demonstrates respect for others and facilitates the development of relationships that are built upon mutual respect and trust.

 

  • Self-Determination – The provider works with
    individuals as the “central actor” in their own development and facilitates their growth and development.

 

  • Collaboration – The provider works in partnership, and as needed with others in assessing, planning and implementing actions to promote positive solutions and outcomes.

 

  • Journey – Service delivery pathways intuitively support the journey of the consumer and partnership with the provider.

 

  • Accessible – Easy access is provided through many channels with an emphasis on no wrong door, screen or device.

 

  • Consumer Focused
    • Needs
    • Values
    • Preferences
    • 360⁰ View

 

  • Personalized – Engagement, service delivery planning and delivery of services are aligned with the consumer’s context, needs, values and preferences.